The security industry has evolved significantly over the years, often shifting towards a competitive race for the lowest possible bids—sometimes at the expense of performance and quality.
During patrols, I have observed security officers not consistently meeting BSIS standards and requirements. This includes inadequate uniform presentation, such as generic badges, untucked shirts, gym sneakers, and frequent personal cell phone use while on duty.
These issues can, in part, be attributed to companies cutting corners on uniform standards and failing to properly train officers in professional representation of their clients. However, individual accountability also plays a role, as a security officer’s motivation, public interaction skills, and pride in their profession directly impact the quality of service delivered.
At Estevez Security Services, we prioritize excellence, ensuring our officers meet the highest standards of appearance, professionalism, and client representation.
Let’s be honest—many large security firms have developed a reputation for hiring individuals on the spot, often placing them on duty the very next day without proper guidance from a security supervisor.
Without a thorough walkthrough of property procedures and regulations, how can a newly hired officer be expected to respond effectively in emergencies such as fires, medical situations, or security incidents? If they’re unfamiliar with the layout of the facility they’re tasked to protect, critical delays can occur when seconds matter most.
This revolving door of constantly changing security personnel often results in a lack of familiarity and personal investment in the property, making it difficult to build the lasting professional relationships necessary for exceptional service and care.